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Terms & Conditions

USING THIS SITE

 

By using the site you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use the site.

For all enquiries please contact portswood@mangothai.co.uk or write to Mango Thai, 27 Portswood Road, Southampton, SO17 2ES.

 

Intellectual property

The contents and designs of the pages of this website belong to Mango Thai Tapas. You may not reproduce any of the pages of this website.

 

Site content

Whilst every effort is made to ensure that the information contained on this website is accurate and up-to-date, this cannot be guaranteed and we reserve the right to change any information on this website at any time, and without prior notice.

 

Privacy Policy

Mango Thai Tapas is committed to protecting your privacy and maintaining the security of any personal information you supply.

All your personal information shall be held and used in accordance with the Data Protection Act 1998.Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

When using our online booking feature, we may send you a follow up email to collect your valuable feedback in conjunction with Review Express. TripAdvisor stores this information privately to its database and your information will not be used for any other purpose.

We may send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.

We will, from time to time, take photographs in our sites to use as reference material or in the promotion of our business (e.g. on marketing material or on social media). Where such photographs include customers who are clearly identifiable then they will be asked if they are happy for such pictures to be taken. If they are either unwilling or unable to give their agreement then either the photographs will not be taken/deleted or the image will be modified to remove the identity of those customers.

 

RESTAURANT T&CS

 

Restaurant dining

All table bookings are for a maximum of 1.5 hours for 3 or less people and 2 hours for 4 or more. In busy periods you may be asked to vacate the table if required. If you wish to spend longer with us, please let us know at the time of booking.

 

Kitchen opening times

Mango’s kitchens are open from midday until 10.30pm, last orders at 10.15pm. Mango Portswood will close the kitchen at 9.30pm on Sundays, Mango Above Bar will close the kitchen at 9.30pm Sunday – Wednesday. Mango Ocean Village is closed on Mondays (except by large party request and bank holidays) and between 4pm and 6pm Tuesday-Thursday. Mango reserve the right to alter opening times should it be neccessary.

Please ring ahead to book your table and avoid dissapointment.

 

Dietary requirements

Almost all of our dishes are prepared in our kitchens where nuts are used. So any dish may contain nuts or traces of nuts. This applies to all dietary requirements, where cross-contamination of allergens is possible. Kindly ask a member of staff if unsure or for any guidance. If you have any special dietary requirements, please advise a member of staff at the time of reservation or on arrival.

 

Party bookings

We require a deposit of £5 per person for parties of eight or more (parties of five or more at Ocean Village) at the time of making a reservation. All provisional bookings are treated as enquiries until we receive the deposit, and therefore, at any point, should we receive a second enquiry, the space will be released to the party who pays the deposit first.

 

Deposits will be deducted from the final bill on the day, or refunded directly. Deposits will be refunded in the form they were made.

 

Deposits are non-refundable should you cancel or move the date of a confirmed booking less than three days prior to the function.

 

If party numbers change, you are required to inform us at least three hours before your booking, or we reserve the right to keep the deposit and charge a £10.00 levy for those who don’t attend. If your party has opted for the Sharing Menu or Buffet, we reserve the right to charge the full price of absent party members if we haven’t been informed and for which food has been prepared for.

 

We will do our upmost to seat all party bookings together on one table, but this isn’t always possible for larger groups. In this case, we will seat you as close to one another as possible.

 

Mango Mix – Sharing menu

The value of dishes chosen for our sharing menu will always meet or exceed the equivalent order from the à la carte menu. The sharing menu’s purpose is to enjoy Thai cuisine as if in Thailand – your server acts as your table host, choosing dishes for you, with enough for your party to share and try a wide variety from the menu. Its purpose is not to provide a discount or ‘more food for your money’.

 

Gift Vouchers

Gift vouchers are available from the website via Giftpro, a third party website. Vouchers purchased are non transferable, can only be used once and cannot be exchanged for cash or replaced if lost. Photocopies will not be accepted and all bookings must be made in advance. Vouchers are redeemable at any Mango Thai Tapas. A limited number of paper gift vouchers can be available for purchase from Mango in Portswood. The same rules apply.

Charitable donation gift vouchers can be used Sunday-Thursday and are valid for 3 months from the date donated.

Christmas bookings

Gift Voucher for party organiser.

£25 voucher will be awarded to Christmas party organisers when booking for 10 or more people before October 21st 2019. Booking must be confirmed and deposit paid on or before this date. Voucher will be received once you’ve had your Christmas party. Voucher is valid from January and February 2020, Sunday-Friday, voucher cannot be used in conjunction with any other offer, on takeaway or on Valentine’s Day. Voucher can only be redeemed against food. No cash alternative.

All dining parties over 6 people in December are required to opt for either Phuket, Bangkok or Chiang Mai Christmas party sharing menus. Discounts and promotions cannot be used in conjunction.

If numbers change, you are required to inform us at least three hours before your booking. If numbers change by 9 or more, you must inform us at least 3 days prior. We reserve the right to keep the deposit and charge a £10.00 levy for those who don’t attend. We reserve the right to charge the full price of absent party members if we haven’t been informed and for which food has been prepared for.

If you’re holding a standing party, a minimum spend is required. In December, the minimum spend for the Havana Bar at Ocean Village is £1,000 on Friday and Saturday nights.

Should you book an area for a daytime event, the tables or room must be vacated by 6pm unless otherwise agreed with the manager.

 

CURRENT PROMOTIONS

All discounts and promotions cannot be used in conjunction with another offer. promotion or set menu.

 

£5 Island cocktails

At Mango Portswood and Mango Above Bar, Island Cocktails are available for just £5 between the hours of 12.00 and 19.00 and again from 22.00 until closing time.

At Ocean Village Island Cocktails are available for just £5 between the hours of 23.00 and 00.00.

 

4 for 3 tapas

Order 4 Tapas and we’ll give you the cheapest for free. Offer is available from 12.00 until 17.00 everyday and excludes curries, noodles and stir-fry. Offer is available in-house only and not on takeaways. This promotion is not valid with any other discounts or promotions and is subject to availability.

 

Lunch time deals

Offers available from 12.00 until 17.00 everyday at Mango Portswood and Above Bar and items included are those listed only. Opting for prawns or beef will incur an extra charge, as will ordering rice other than jasmine.

 

20% off food after 9.30 pm

To redeem this promotion, you must book a table for 21.30 at least 2 hours prior to the time of the table. You must mention this promotion at the time of booking, and availability be confirmed by a staff member at Mango. This offer is valid Thursday, Friday and Saturday only, and is redeemable only on the food bill. Groups of 6 people maximum.  It is not valid with any other discounts or promotions and is subject to availability. This offer is only available at Mango’s restaurants, at the Portswood & Above Bar locations.

Monday Curry Night

Curry and Rice + drink for £10. Available on Monday evenings at Mango Portswood and Above Bar. Choose from Chicken, Pork, Vegetables or Tofu to have in your Curry. Prawns and Beef will incur an extra charge. Massaman Lamb curry not included in offer. All curries served with Jasmine rice, 50p extra for alternative. Drink includes any soft drink from the gun, any soda infusion, a bottled lager (Chang, Singha, Sol or Peroni) or 175ml Merlot, Pinot Grigio or Pinotage. Offer valid from 5pm on Mondays, order must be in kitchen before 9.30pm. Excludes bank holidays. Please book to avoid disappointment.

Bucket, It’s Tuesday!

Student only offer. 25% off food, bottled beer, wine and Thai cocktail buckets. Must show valid student id (nus, university card, timetable, uni group). We will allow the discount to be used for one additional student should they not be able to produce their id.  Cannot be used in conjunction with any other offer or promotion.

 

Dine Card

Dine membership cards are accepted at Mango in Portswood to gain 25% off the bill. You must book your table and mention your dine card to receive the discount. Walk-ins without booking will not be honoured. Promotion can be used Sunday-Thursday, excluding bank holidays and December. Dine cards can be used for a maximum of 4 people dining per table – Sorry but we cannot accept 2 dine cards for a table of 8. Dine does not apply on takeaways and cannot be used in conjunction with any other offer or promotion; and excludes Weeping Tiger Steak.