important things to know

There is nothing more important to us than our guests’ and our team’s wellbeing. We have conducted a full risk assessment, adjusted table plans and staggered booking times; and our staff are fully trained on hygiene procedures. We have outlined our customer facing procedures to address the risks of coronavirus, along with our updated booking conditions during this time, below.

RESERVATIONS

We encourage all guests use the online booking system to make a reservation if you are looking to dine with us. You will be given a choice of times for when you would like the table from and until based on what is available, to a maximum of two hours. If you wish to spend longer than 2 hours with us, please request this at the time of booking and we will accommodate wherever possible.

Our opening hours and busy periods are still adjusting to “the new normal” so we would recommend booking ahead of time to ensure you aren’t disappointed

AT MANGO

Please continue to respect our staff and other guests’ personal space.

Guests are welcome to continue to use face masks and checking in to the venue via the NHS QR code.

Hand sanitising stations are provided at the entrance and throughout our restaurants.

All of our menus are available online if guests would rather access the menu on their mobile device.

Our teams will continue to set the table with plates and cutlery once guests are seated.

We encourage payment by debit or credit card.

CARD AUTHENTICATION & DEPOSITS

We now require secure card authentification of £10 per person to book a table to help us to avoid no shows and last minute cancellations which have a massive impact on our business. No money will be taken unless you fail to turn up for your booking or break Mango’s booking terms.

Bookings for 7 or more guests will be required to make a deposit payment of £10 per person. Deposits will be taken off the bill on the night, otherwise refunds made via the Collins booking system will take 5-10 working days to reach your account.

Large parties will be required to make a bigger deposit, as per arrangements made at the time of booking.

LATE AND CANCELLATIONS

We ask that all guests arrive at the booking time. If you are more than 15 minutes late and haven’t let us know, we cannot guarantee to hold the table and your table might be given to waiting guests. If you’re late, you may not have enough time to dine before the table is required for the next reservation, so please be aware of the time slot you have booked your table for.

If you need to make a cancellation or alter numbers please let us know before 1pm on the day of your booking or we reserve the right to charge a £10 cancellation fee for those who don’t attend.

WALK-INS

Whilst we love that you guys do pop in, we can only guarantee tables that have pre-booked. Our opening hours and busy periods are still adjusting to “the new normal” so we would recommend booking ahead of time to ensure you aren’t disappointed

OPENING HOURS

Mango’s opening times have changed due to the pandemic and will be variable until things return to “normal”. If necessary, we may alter opening times on the day, so please book your table online to avoid disappointment.

UNDER 18S

Mango Cocktail Club in Ocean Village is now an over 18s only venue. Families are welcome at Portswood and Above Bar– please let us know when booking if you have children in your group.

We operate a strict Challenge 25 Policy at all Mangos. If you appear under 25, you will be asked for identification when purchasing alcohol.

SERVICE CHARGE

Please note a 10% service charge will be added to your bill at Mango Cocktail Club, Ocean Village. Tips are distributed via a tronc scheme operated by the team.

DRESS CODE

Ocean Village runs a smart/smart-casual dress-code. Clean trainers are acceptable but otherwise no branded sportswear.

PLACING YOUR ORDER

You must be at least 18 years old to place an order through our website and have the intention of collecting the order within the agreed time limit. You should check your order and information carefully and correct any errors before submitting your order. Completing checkout is a commitment to collect and pay for your order.

We are unable to correct any errors once payment has been processed. To add additional items to your order after completing checkout, please create a new order. In case of errors, please contact us immediately as we may be able to assist.

PRICES AND PAYMENT

You will be charged as per the prices on our website and these prices are inclusive of vat. In any instance where the price on the website is an incorrect lower price, the restaurant is under no obligation to ensure that the order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.

Please remember to use TAKEAWAY10 when placing your order to receive 10% discount. Once you have paid, we are unable to make any refunds if you forget to enter the code.

CANCELLING OR AMENDING AN ORDER

You may cancel or change your order after it has been submitted and payment has been authorised but this is only allowed up to 45 minutes before the chosen collection time. This can be done by telephoning the restaurant directly. Any order cancelled 45 minutes less than your chosen collection time will be charged to you, and no refund will be given.

If we are unable to fulfil your order or a menu item isn’t available, we will offer a substitute or refund the item amount. We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days.

COLLECTING YOUR ORDER

You should arrive at the restaurant at the time you selected to collect your order, let the team know the name you have placed your order under and the order number. We will endeavour to have your order ready for you to collect at your chosen time. In the event your order is delayed, we thank you for your patience.

PRIVACY POLICY

We use Payment Sense to collect and process transaction information. We do not store credit card details nor do we share customer details with any 3rd parties.

GIFT VOUCHERS

Gift vouchers are available from the website via Giftpro, a third party website. Vouchers purchased are non transferable, can only be used once and cannot be exchanged for cash or replaced if lost.

All bookings must be made in advance, please write your voucher code into the ‘special requests’ field. Vouchers are redeemable at any Mango Thai Tapas.

A limited number of paper gift vouchers can be made available for purchase from Mango in Portswood. The same rules apply.

Gift vouchers which expired in March or later of 2020 or 2021, will be extended until March 2022.

CROWDFUNDER

If you have a Crowdfunder voucher, please write your voucher code into the ‘special requests’ field. Thank you again for your support.

MERRY CHRISTMAS RECEIPTS

25% off food & drink receipts given out in December 2021 are valid from 2 January 2022 – 31 January 2022, and are redeemable at Mango Thai Portswood and Above Bar locations only. Please notify us in the ‘special requests’ field when booking your table.

25% off food receipts given out at Mango Cocktail Club in December 2021 are valid from 2 January 2022 – 31 January 2022, and are redeemable at Mango Thai Cocktail Club only. Please notify us in the ‘special requests’ field when booking your table.

Can only be redeemed on tables of up to six people. A minimum spend of £25 applies. Cannot be used in conjunction with any other offers or promotions.

Receipts are non transferable, can only be used once and cannot be exchanged for cash or replaced if lost.

BLACK FRIDAY

Black Friday vouchers are valid from 2 January 2021 – 2 January 2022, and are redeemable at Mango Thai Portswood and Above Bar locations. Please write your voucher code into the ‘special requests’ field when booking your table.

Set Meal Black Friday vouchers: Glass of Prosecco 125ml per person on arrival. For 2 guests, per table choose 1 nibbles, 2 Thai Tapas, 2 main courses, 2 coffees and 2 desserts. For 4 guests, per table choose 2 nibbles, 4 Thai Tapas, 4 main courses, 4 coffees and 4 desserts. Thai Tapas may include all tapas menu dishes excluding Soft Shell Crab. Curry and Side rice or Noodles may include all options available, prawns, mock-chicken, lamb and beef extra £1.5-£2. Coffees include any non-alcoholic options. Dishes are non transferable.

Vouchers purchased are non transferable, can only be used once and cannot be exchanged for cash or replaced if lost.

CHARITABLE VOUCHERS

Gift vouchers which we have issued for charitable purposes can be used Sunday-Thursday and are valid for 3 months from the date donated.