There is nothing more important to us than our guests’ and our team’s wellbeing. We have conducted a full risk assessment, adjusted table plans and staggered booking times; and our staff are fully trained on hygiene procedures. We have outlined our customer facing procedures to address the risks of coronavirus, along with our updated booking conditions during this time, below.
We ask that all guests use the online booking system to make a reservation. You will be given a choice of times for when you would like the table from and until based on what is available, to a maximum of two hours. If you wish to spend longer than 2 hours with us, please request this at the time of booking and we will accommodate wherever possible.
Please continue to respect our staff and other guests’ personal space.
Guests are welcome to continue to use facemasks and checking in to the venue via the NHS QR code.
Hand sanitising stations are provided at the entrance and throughout our restaurants.
Guests are encouraged to view our menus on their mobile devices if preferred. Physical menus are also available.
Our teams will continue to set the table with plates and cutlery once guests are seated.
We encourage payment by debit or credit card.
CARD AUTHENTICATION & DEPOSITS
We now require secure card authentification of £10 per person to book a table to help us to avoid no shows and last minute cancellations which have a massive impact on our business. No money will be taken unless you fail to turn up for your booking or break Mango’s booking terms.
Bookings for 8 or more guests will be required to make a deposit payment of £10 per person. Deposits will be taken off the bill on the night, otherwise refunds made via the Collins booking system will take 5-10 working days to reach your account.
Large parties will be required to make a bigger deposit, as per arrangements made at the time of booking.
LATE AND CANCELLATIONS
We ask that all guests arrive at the booking time. If you are more than 15 minutes late and haven’t let us know, we cannot guarantee to hold the table and your table might be given to waiting guests. If you’re late, you may not have enough time to dine before the table is required for the next reservation, so please be aware of the time slot you have booked your table for.
If you need to make a cancellation or alter numbers please let us know before 1pm on the day of your booking or we reserve the right to charge a £10 cancellation fee for those who don’t attend.
Whilst we love that you guys do pop in, for now we can only guarantee tables that have pre-booked. Anyone who walks in without a reservation will need to supply a name, telephone number and email address.
Mango’s opening times have changed due to the pandemic and will be variable until things return to normal. If necessary, we may alter opening times on the day, so please book your table online to avoid disappointment.
Mango Cocktail Club in Ocean Village is now an over 18s only venue. Families are welcome at Portswood and Above Bar– please let us know when booking if you have children in your group.
We operate a strict Challenge 25 Policy at all Mangos. If you appear under 25, you will be asked for identification when purchasing alcohol.
Please note a 10% service charge will be added to your bill at Mango Cocktail Club, Ocean Village. Tips are kept by the team.
Ocean Village runs a smart/smart-casual dress-code. Clean trainers are acceptable but otherwise no branded sportswear.
Mango 27 llp, 27 Portswood Road, Portswood, Southampton, SO17 2ES, 023 8067 8877, email@example.com, company registration OC333771, vat number 946658963.
Tammic Ltd, 180-182 Above Bar Street, Southampton, SO14 7DW, 023 8033 6540, firstname.lastname@example.org, company registration 11828329, vat number 330513546.
MyTam Ltd, 5 Canute Road, Ocean Village, Southampton, SO14 3FH, 023 8033 1477, email@example.com, company registration 63895968, vat number 324348120.
Registered office address: 1 The Old School, The Square Pennington, Lymington, Hampshire, SO41 8GM.
Mango is committed to protecting your privacy and maintaining the security of any personal information you supply. All your personal information shall be held and used in accordance with the Data Protection Act 1998. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
When using our online booking feature, we may send you a follow up email to collect your valuable feedback in conjunction with Review Express. TripAdvisor stores this information privately to its database and your information will not be used for any other purpose.
We may send promotional emails or messages about new products, special offers or other information which we think you may find interesting using the email address which you have provided when booking a table or signing up to our newsletter, of which you can unsubscribe at any time.
We will, from time to time, take photographs at our sites to use in the promotion of our business (e.g. on marketing material or on social media). If you do not wish for photographs that include you to be used, we will either modify the image so your identity is protected, or delete as necessary.
Whilst every effort is made to ensure that the information contained on this website is accurate and up-to-date, this cannot be guaranteed and we reserve the right to change any information on this website at any time, and without prior notice.
By using our website you agree to our terms and conditions.
PLACING YOUR ORDER
You must be at least 18 years old to place an order through our website and have the intention of collecting the order within the agreed time limit. You should check your order and information carefully and correct any errors before submitting your order. Completing checkout is a commitment to collect and pay for your order.
We are unable to correct any errors once payment has been processed. To add additional items to your order after completing checkout, please create a new order. In case of errors, please contact us immediately as we may be able to assist.
PRICES AND PAYMENT
You will be charged as per the prices on our website and these prices are inclusive of vat. In any instance where the price on the website is an incorrect lower price, the restaurant is under no obligation to ensure that the order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
Please remember to use TAKEAWAY10 when placing your order to receive 10% discount. Once you have paid, we are unable to make any refunds if you forget to enter the code.
CANCELLING OR AMENDING AN ORDER
You may cancel or change your order after it has been submitted and payment has been authorised but this is only allowed up to 45 minutes before the chosen collection time. This can be done by telephoning the restaurant directly. Any order cancelled 45 minutes less than your chosen collection time will be charged to you, and no refund will be given.
If we are unable to fulfil your order or a menu item isn’t available, we will offer a substitute or refund the item amount. We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days.
COLLECTING YOUR ORDER
You should arrive at the restaurant at the time you selected to collect your order, let the team know the name you have placed your order under and the order number. We will endeavour to have your order ready for you to collect at your chosen time. In the event your order is delayed, we thank you for your patience.
We use Payment Sense to collect and process transaction information. We do not store credit card details nor do we share customer details with any 3rd parties.
Gift vouchers are available from the website via Giftpro, a third party website. Vouchers purchased are non transferable, can only be used once and cannot be exchanged for cash or replaced if lost.
All bookings must be made in advance, please write your voucher code into the ‘special requests’ field. Vouchers are redeemable at any Mango Thai Tapas.
A limited number of paper gift vouchers can be made available for purchase from Mango in Portswood. The same rules apply.
Gift vouchers which expired in March or later of 2020 or 2021, will be extended until March 2022.
If you have a Crowdfunder voucher, please write your voucher code into the ‘special requests’ field. Thank you again for your support.
Black Friday vouchers are valid from 2 January 2021 – 2 January 2022, and are redeemable at Mango Thai Portswood and Above Bar locations. Please write your voucher code into the ‘special requests’ field when booking your table.
Set Meal Black Friday vouchers: Glass of Prosecco 125ml per person on arrival. For 2 guests, per table choose 1 nibbles, 2 Thai Tapas, 2 main courses, 2 coffees and 2 desserts. For 4 guests, per table choose 2 nibbles, 4 Thai Tapas, 4 main courses, 4 coffees and 4 desserts. Thai Tapas may include all tapas menu dishes excluding Soft Shell Crab. Curry and Side rice or Noodles may include all options available, prawns, mock-chicken, lamb and beef extra £1.5-£2. Coffees include any non-alcoholic options. Dishes are non transferable.
Vouchers purchased are non transferable, can only be used once and cannot be exchanged for cash or replaced if lost.
Gift vouchers which we have issued for charitable purposes can be used Sunday-Thursday and are valid for 3 months from the date donated.