booking info & terms
booking basics
All the essentials for reserving your table, arriving on time, and table requests
reservations
we encourage all guests to use the online booking system to make reservations–saves us contending with background noise to write down your email address and mobile number correctly. using the widget, you’ll be given a choice of times for when you would like the table from and until based on what is available, to a maximum of two hours. if you wish to spend longer than 2 hours with us, please request this at the time of booking and we will accommodate wherever possible
walk-ins
our table availability can vary so we recommend booking ahead to ensure a table
late arrivals
we will hold tables for 15 minutes before releasing to walk-ins, so please call ahead if you are delayed
cancellations
plans change, we get it. If you need to cancel or tweak your booking, just give us a heads-up. small changes (like one or two people) are fine up until 1pm on the day. no-shows or last-minute cancellations may result in deposits being kept. for bigger changes see groups.
table requests
we will always do our best to meet your requests for specific tables, but due to the nature of service, we unfortunately cannot guarantee specific tables or areas unless you are making a private booking with a minimum spend
opening hours
our kitchens close earlier than the venue, and occasionally, opening times may vary on the day. to avoid disappointment, we recommend making a reservation in advance or giving the venue a call if you’re planning to visit close to the end of our operating hours
wheelchair access
unfortunately we are unable to accommodate full time wheelchair users, due to the architecture and layout out of the buildings at the portswood and above bar restaurants
groups & private hire
Info on deposits, set menus, cancellations, and private hire bookings.
deposits
Bookings for 7+ guests require a deposit payment of £10 per person to book a table. Deposits will be taken off the bill on the night; otherwise, refunds made via the Collins booking system will take 5–10 working days to reach your account. No money will be kept unless you don’t turn up for your booking or break our booking terms.
party packages
During busy periods, bookings for over 8 guests are required to opt for either our sharing menu or set menu. Parties of over 30 guests will have the second course served as a buffet. We request you confirm your menu choices, drinks package choices, and numbers at least one week in advance so we can prepare for your reservation.
cancellations
If you need to make a cancellation or alter numbers, let us know as soon as you can. We’re happy to adjust small changes of 1 or 2 up until 1pm on the day of your booking. For larger changes, please give us at least 24 hours’ notice (48 hours for groups of 10+). If we’re not informed in advance, we may need to keep the deposit for absent guests. For significant last-minute changes after food preparation has begun, charges may apply to cover the cost of meals already prepared.
Keeping us in the loop helps us to make sure everything runs smoothly for your get-together. No-shows, last-minute cancellations, and dramatic drops in numbers have a massive impact on our business, and we stand to lose a lot more than £10 deposit per guest. We hope that implementing this rule will help us to avoid no-shows, last-minute cancellations, and dropouts.
private hire bookings
For large party bookings where a minimum spend applies, a larger deposit may be requested. The deposit and minimum spend will be agreed at the time of booking. If numbers drop, where a minimum spend applies, the agreed amount will remain the same. If you let us know with enough notice, we may be able to adjust the space to better suit your group.
If you’ve booked a space and need to cancel, we request at least two weeks’ notice to receive a full deposit refund. For exclusive hires, we request a minimum of four weeks’ notice to ensure a full refund. Cancellations made after the required notice period may result in deposits being retained.
bottomless brunch
Key details on bookings, drink limits, and our bottomless brunch rules.
drink responsibly
We want you to have fun, but please drink responsibly. We reserve the right to stop serving alcohol at any time if we believe it would be unsafe to continue.
age policy
This is an adults-only event (18+). We operate a Challenge 25 policy, so please bring valid ID.
deposits & authentication
Bookings for 1–6 guests require a secure card authentication of £10 per person. No money will be taken unless you don’t show up or break our booking terms.Groups of 7 or more require a deposit of £10 per person. Deposits are taken off the bill on the day. Refunds (if needed) will be processed via the Collins booking system and may take 5–10 working days.
service charge & tips
How service charge works, who gets the tips, and how to remove it.
optional 10% service charge
A 10% optional service charge will be added to your bill. If you’d prefer to leave a tip in cash—or not at all—just let your server know and we’ll remove it, no questions asked.
how tips are shared
We believe everyone contributes to your experience, so all tips and gratuities are shared across the team—front of house, bar, and kitchen included—via a tronc scheme managed by the staff.
requesting removal
Due to how the tronc system works, it’s almost impossible to reclaim tips after they’ve been paid out. So if you’d like the service charge removed, please ask before the payment goes through.
allergens & dietary info
Important info on allergens, kitchen setup, and dietary needs.
kitchen set-up
We take allergens seriously — but due to the nature of our kitchen, we cannot cater for severe allergies. We’re a small operation with very tiny kitchens, and all our food is made in-house and on-site.
adaptable dishes
Many of our dishes can be adapted to suit dietary needs using alternative ingredients. However, due to the layout and operations of our kitchen, we cannot guarantee that any dish is allergen-free, as cross-contamination is always a risk.
fryer info
All food is prepared in the same area, and we do not have separate zones for handling allergens. At Mango Portswood, we do not have a separate gluten-free fryer, and while we do have separate meat and veg fryers, they are side by side — so allergens may still transfer.
what we ask of you
For guests with dietary requirements, we recommend opting for dishes that we cook fresh to order, as we’re better able to control the dish from start to finish.
If you have an allergy or dietary requirement, it is your responsibility to:
– Let us know before booking (or at the time of booking), so we can advise which dishes we may be able to adapt
– Remind your server on arrival
– And again when ordering
click & collect terms
Info on placing, paying for, amending, and collecting your takeaway orders.
placing your order
You must be at least 18 years old to place an order through our website and have the intention of collecting the order within the agreed time limit. You should check your order and information carefully and correct any errors before submitting your order. Completing checkout is a commitment to collect and pay for your order.
We are unable to correct any errors once payment has been processed. To add additional items to your order after completing checkout, please create a new order. In case of errors, please contact us immediately as we may be able to assist.
If you have an allergy or dietary requirement, please call prior to ordering for advice.
pricing & payments
You will be charged as per the prices on our website, and these prices are inclusive of 20% VAT. In any instance where the price on the website is an incorrect lower price, the restaurant is under no obligation to ensure that the order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
Please remember to use TAKEAWAY10 when placing your order to receive 10% discount. Once you have paid, we are unable to make any refunds if you forget to enter the code.
cancelling or amending an order
You may cancel or change your order after it has been submitted and payment has been authorised, but this is only allowed up to 45 minutes before the chosen collection time. This can be done by telephoning the restaurant directly. Any order cancelled 45 minutes or less before your chosen collection time will be charged to you, and no refund will be given.
If we are unable to fulfil your order or a menu item isn’t available, we will offer a substitute or refund the item amount. We reserve the right to refuse any order should it be necessary for any reason, and in the event of needing to issue a refund we will endeavour to do so within 10 working days.
collecting your order
You should arrive at the restaurant at the time you selected to collect your order, let the team know the name you placed your order under and the order number. We will endeavour to have your order ready for you to collect at your chosen time. In the event your order is delayed, we thank you for your patience.
privacy policy
We use Payment Sense to collect and process transaction information. We do not store credit card details, nor do we share customer details with any third parties.
legal
Details on how we handle your data, website terms, and use of promotional content.
registered address
Mango 180 Ltd trading as Mango Thai Tapas Bars
Company number: 15018523
Registered office address: 13-17, Hursley Road Chandler's Ford, Eastleigh, England, SO53 2FW
Vat number: 34652973
Trading addresses:
Mango Portswood 27 Portswood Road, Portswood, Southampton SO17 2ES
Mango Above Bar 180-182 Above Bar Street, Southampton SO14 7DW
privacy
Mango is committed to protecting your privacy and maintaining the security of any personal information you supply. All your personal information shall be held and used in accordance with the Data Protection Act 1998. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
When using our online booking feature, we may send you a follow-up email to collect your valuable feedback in conjunction with Review Express. TripAdvisor stores this information privately to its database and your information will not be used for any other purpose.
We may send promotional emails or messages about new products, special offers, or other information which we think you may find interesting using the email address you have provided when booking a table or signing up to our newsletter. You can unsubscribe at any time.
We will, from time to time, take photographs at our sites to use in the promotion of our business (e.g. on marketing material or on social media). If you do not wish for photographs that include you to be used, we will either modify the image so your identity is protected or delete it as necessary.
website
Whilst every effort is made to ensure that the information contained on this website is accurate and up to date, this cannot be guaranteed. We reserve the right to change any information on this website at any time and without prior notice. By using our website, you agree to our terms and conditions.
offers
Details on current deals, when they apply, and how to make the most of them.
4 for 3 tapas offer
4 for 3 Thai tapas applies when dining in the restaurants only. Cannot be used in conjunction with any other offer or discount, and the cheapest tapas is free. Available every open day before 5pm, and every Thursday evening at Mango Portswood excluding December.
happy hour cocktails
All cocktails 2 for £16, bellinis 2 for £14. Cannot be used in conjunction with any other offer or discount. Drinks must be the same, ordered at the same time, and will be delivered to the table when ready. Available every usual day before 6.30pm and after 9pm.
lunch for less
Dine-in only. Valid Tuesday–Friday, midday until 5pm at Mango Above Bar. Cannot be used in conjunction with any other discount. Substitutions not available. Not valid on bank holidays, graduation dates, or where bigger bookings are requested to choose from the party menus. £10 for a curry and rice offer includes all curries excluding Massaman curry. Rice other than jasmine, prawns, beef, or mock-chicken will incur an extra cost.
monday curry club
Dine-in only. Valid on Monday evenings from 5pm at Mango Portswood. Cannot be used in conjunction with any other discount. Substitutions not available. £15 for a drink, curry, and rice offer includes: 175ml Grenache Blanc or Merlot, 125ml Prosecco, Corona, Pepsi, Diet Pepsi, Lemonade. Massaman lamb and southern rib curry are not included. Proteins prawns, beef, or mock-chicken will incur an extra cost.
late night dining
20% off after 9pm applies to dine-in only. Advance booking essential and the offer must be selected at the time of booking. Order must be in the kitchen by 9:45pm. Offer only applicable on tables of up to six people. Cannot be used in conjunction with any other offer or discount. Food must be ordered as one round and will be delivered to the table when ready.
Available Thursday, Friday & Saturday after 9pm.
20% off your next visit summer discount
Dine-in only. The bill from the existing visit qualifies as a voucher. One voucher per six people. Voucher can only be redeemed against a bill with a minimum spend of £30. Valid Sunday–Thursday. Cannot be used in conjunction with any other discount. Vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry, and are not legal tender. Vouchers cannot be replaced if lost, forgotten or stolen. Voucher must be physically given in exchange for discount. Valid 19/07/25 – 31/08/25.
£50 voucher for christmas party lead booker
Book your Christmas party before 3rd September 2025 and the lead booker will receive a £50 Mango voucher. To qualify, your event must take place between 20th November and 24th December and include 12+ guests dining from our festive set menu, sharing menu, or booking a private hire party with a minimum spend. The voucher will be sent to the lead booker after the final balance is paid. The voucher is valid for use between 3rd January and 12th February 2026 on food and drink from the à la carte menu only. It can’t be used on set menus or with any other offer and must be physically presented when redeeming. Lost or expired vouchers can’t be replaced or refunded.
£10 off your next visit january voucher
Dine-in only. One voucher per table. Voucher can only be redeemed against a bill with a minimum spend of £40. Cannot be used in conjunction with any other discount, voucher or offer. Vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry, and are not legal tender. Vouchers cannot be replaced if lost, forgotten or stolen. Voucher must be physically given in exchange for discount. Valid 03/01/26 – 31/01/26.
partners & mai mango cards
Partner T&Cs also apply to Blue Light and Mai Mango card holders. To receive discount, one valid card or proof of membership is required per four guests. The discount can be used on food and/or drink. Offer valid for dine-in only, not valid on Saturdays after 5pm. Cannot be used in conjunction with any other offer or discount. Excludes set menus and already discounted drinks packages, including Bottomless Brunch. Mango reserves the right to update or withdraw these offers at any time. Partner discounts will not be valid on the following dates: 2025 – February 14th; November 28th, 29th; December 4th, 5th, 6th, 11th, 12th, 13th, 18th, 19th, 20th, 31st. 2026 – February 14th; November 27th, 28th; December 3rd, 4th, 5th, 10th, 11th, 12th, 17th, 18th, 19th, 31st.