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important info

reservations

we encourage all guests to use the online booking system. You’ll be given a choice of times for when you would like the table from and until based on what is available, to a maximum of two hours. if you wish to spend longer than 2 hours with us, please request this at the time of booking and we will accommodate wherever possible

 

our opening hours and busy periods do vary sometimes in extenuating circumstance so we would recommend booking ahead of time to ensure you aren’t disappointed

card authentication, deposits & cancellations

bookings for up to 6 guests require a secure card authentication of £10 per person to book a table. this is to help us to avoid no shows and last-minute cancellations, which have a massive impact on our business. no money will be taken unless you don’t turn up for your booking or break our booking terms

 

bookings for 7 or more guests require a deposit payment of £10 per person to book a table. deposits will be taken off the bill on the night, otherwise refunds made via the collins booking system will take 5-10 working days to reach your account. no money will be kept unless you don’t term up for your booking or break our booking terms

 

large party bookings, where a minimum spend is required, will be requested to make a bigger deposit, as per arrangements made at the time of booking

 

if you need to make a cancellation or alter numbers, please let us know before 1 pm on the day of your booking. if the booking is not honoured, you cancel without notice or guests don’t turn up for the booking, we reserve the right to keep the deposit of £10 for those who don’t attend. no shows, last minute cancellations, and dramatic drops in numbers have a massive impact on our business, and we stand to lose a lot more than £10 a guest. we hope that implementing this rule will help us to avoid no shows, last minute cancellations and drop outs. re: exclusive venue, if you need to make a cancellation please let us know with at least four days ahead for a full deposit refund

late arrivals

we encourage all guests to use the online booking system. You’ll be given a choice of times for when you would like the table from and until based on what is available, to a maximum of two hours. if you wish to spend longer than 2 hours with us, please request this at the time of booking and we will accommodate wherever possible

walk-ins

whilst we love that you guys do pop in, we can only guarantee tables that have pre-booked. our opening hours and busy periods do vary sometimes in extenuating circumstance so we would recommend booking ahead of time to ensure you aren’t disappointed

opening hours

mango’s opening times changed due to the pandemic and we’re still working our way back to “normal”. if necessary, we may alter opening times on the day, so please book your table online to avoid disappointment

our kitchens close before the venue closing time, these times may vary. we recommend making a reservation before your arrival, or give the venue a call if you are planning on visiting towards the end of our operating hours to avoid disappointment

 

challenge 25

we operate a strict challenge 25 policy. if you appear under 25, you will be asked for id when purchasing alcohol. well behaved children are welcome any time during kitchen opening hours except on special events which state otherwise, e.g. bottomless brunch. please let us know when booking if you have children in your group so we can best accommodate you

bottomless brunch

we want you to have fun but please drink responsibly. we reserve the right to withdraw this offer and refuse to serve alcohol to any participant, at any time without notice, if we believe it would be irresponsible not to do so. this is an adults only event (18+). mango operates a challenge 25 policy, so please be prepared and bring valid id with you

 

larger bookings

during busy periods, bookings for over 8 guests are required to opt for either our sharing menu or set menu. parties of over 30 guests will have the second course served as a buffet

service charge and tips policy

please note a 10% optional service charge will be added to your bill. we believe that the whole team contributes to the special customer experience that we hope to offer, so any tips or gratuity will be shared by all our team members working in the restaurant each day, including the front of house, bar and kitchen team. any tips or gratuities left, are greatly appreciated by the team, but if you would rather leave a tip in cash, or leave no tip at all, then please ask your server to remove the service from the bill. tips are distributed via a tronc scheme which is operated by the teams. because of the tronc system that we use, it is almost impossible to deduct tips from the team once payments have been made to them, so please request at the time of payment if you would like the service charge removed from the bill

wheelchair access

unfortunately we are unable to accommodate full time wheelchair users, due to the architecture of the buildings at the portswood and above bar restaurants

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