important info

reservations

we encourage all guests to use the online booking system. You’ll be given a choice of times for when you would like the table from and until based on what is available, to a maximum of two hours. if you wish to spend longer than 2 hours with us, please request this at the time of booking and we will accommodate wherever possible

our opening hours and busy periods do vary sometimes in extenuating circumstance so we would recommend booking ahead of time to ensure you aren’t disappointed

card authentication, deposits & cancellations

bookings for up to 6 guests require a secure card authentication of £10 per person to book a table. this is to help us to avoid no shows and last-minute cancellations, which have a massive impact on our business. no money will be taken unless you don’t turn up for your booking or break our booking terms

bookings for 7 or more guests require a deposit payment of £10 per person to book a table. deposits will be taken off the bill on the night, otherwise refunds made via the collins booking system will take 5-10 working days to reach your account. no money will be kept unless you don’t term up for your booking or break our booking terms

large party bookings, where a minimum spend is required, will be requested to make a bigger deposit, as per arrangements made at the time of booking

if you need to make a cancellation or alter numbers, please let us know before 11 am on the day of your booking. if the booking is not honoured, you cancel without notice or guests don’t turn up for the booking, we reserve the right to keep the deposit of £10 for those who don’t attend. no shows, last minute cancellations, and dramatic drops in numbers have a massive impact on our business, and we stand to lose a lot more than £10 a guest. we hope that implementing this rule will help us to avoid no shows, last minute cancellations and drop outs. re: exclusive venue hire, if you need to make a cancellation please let us know with at least two weeks ahead for a full deposit refund

late arrivals

walk-ins

whilst we love that you guys do pop in, we can only guarantee tables that have pre-booked. our opening hours and busy periods do vary sometimes in extenuating circumstance so we would recommend booking ahead of time to ensure you aren’t disappointed

table requests

we will always do our best to meet your requests for specific tables, but due to the nature of service, we unfortunately cannot guarantee specific tables or areas

opening hours

mango’s opening times changed due to the pandemic and we’re still working our way back to “normal”. if necessary, we may alter opening times on the day, so please book your table online to avoid disappointment

our kitchens close before the venue closing time, these times may vary. we recommend making a reservation before your arrival, or give the venue a call if you are planning on visiting towards the end of our operating hours to avoid disappointment

challenge 25

we operate a strict challenge 25 policy. if you appear under 25, you will be asked for id when purchasing alcohol. well behaved children are welcome any time during kitchen opening hours except on special events which state otherwise, e.g. bottomless brunch. please let us know when booking if you have children in your group so we can best accommodate you

bottomless brunch

we want you to have fun but please drink responsibly. we reserve the right to withdraw this offer and refuse to serve alcohol to any participant, at any time without notice, if we believe it would be irresponsible not to do so. this is an adults only event (18+). mango operates a challenge 25 policy, so please be prepared and bring valid id with you

larger bookings

during busy periods, bookings for over 8 guests are required to opt for either our sharing menu or set menu. parties of over 30 guests will have the second course served as a buffet

service charge and tips policy

please note a 10% optional service charge will be added to your bill. we believe that the whole team contributes to the special customer experience that we hope to offer, so any tips or gratuity will be shared by all our team members working in the restaurant each day, including the front of house, bar and kitchen team. any tips or gratuities left, are greatly appreciated by the team, but if you would rather leave a tip in cash, or leave no tip at all, then please ask your server to remove the service from the bill. tips are distributed via a tronc scheme which is operated by the teams. because of the tronc system that we use, it is almost impossible to deduct tips from the team once payments have been made to them, so please request at the time of payment if you would like the service charge removed from the bill

wheelchair access

unfortunately we are unable to accommodate full time wheelchair users, due to the architecture and layout out of the buildings at the portswood and above bar restaurants

placing your order

you must be at least 18 years old to place an order through our website and have the intention of collecting the order within the agreed time limit. you should check your order and information carefully and correct any errors before submitting your order. completing checkout is a commitment to collect and pay for your order

we are unable to correct any errors once payment has been processed. to add additional items to your order after completing checkout, please create a new order. in case of errors, please contact us immediately as we may be able to assist

if you have an allergy or dietary requirement, please call prior to ordering for advice

prices and payment

you will be charged as per the prices on our website and these prices are inclusive of 20% vat. in any instance where the price on the website is an incorrect lower price, the restaurant is under no obligation to ensure that the order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing

please remember to use takeaway10 when placing your order to receive 10% discount. once you have paid, we are unable to make any refunds if you forget to enter the code

cancelling or amending an order

you may cancel or change your order after it has been submitted and payment has been authorised but this is only allowed up to 45 minutes before the chosen collection time. this can be done by telephoning the restaurant directly. any order cancelled 45 minutes less than your chosen collection time will be charged to you, and no refund will be given

if we are unable to fulfil your order or a menu item isn’t available, we will offer a substitute or refund the item amount. we reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days

collecting your order

you should arrive at the restaurant at the time you selected to collect your order, let the team know the name you have placed your order under and the order number. we will endeavour to have your order ready for you to collect at your chosen time. in the event your order is delayed, we thank you for your patience

privacy policy

we use payment sense to collect and process transaction information. we do not store credit card details nor do we share customer details with any 3rd parties

registered companies

mango 27 llp, 27 portswood road, portswood, southampton, so17 2es, 023 8067 8877, portswood@mangothai.co.uk, company registration oc333771, vat number 946658963

tammic ltd, 180-182 above bar street, southampton, so14 7dw, 023 8033 6540, abovebar@mangothai.co.uk, company registration 11828329, vat number 330513546

mytam ltd, 5 canute road, ocean village, southampton, so14 3fh, 023 8033 1477, oceanvillage@mangothai.co.uk, company registration 63895968, vat number 324348120

registered office address: 1 the old school, the square pennington, lymington, hampshire, so41 8gm

privacy

mango is committed to protecting your privacy and maintaining the security of any personal information you supply. all your personal information shall be held and used in accordance with the data protection act 1998. before or at the time of collecting personal information, we will identify the purposes for which information is being collected. we will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law

when using our online booking feature, we may send you a follow up email to collect your valuable feedback in conjunction with review express. tripadvisor stores this information privately to its database and your information will not be used for any other purpose

we may send promotional emails or messages about new products, special offers or other information which we think you may find interesting using the email address which you have provided when booking a table or signing up to our newsletter, of which you can unsubscribe at any time

we will, from time to time, take photographs at our sites to use in the promotion of our business (e.g. on marketing material or on social media). if you do not wish for photographs that include you to be used, we will either modify the image so your identity is protected, or delete as necessary

website

whilst every effort is made to ensure that the information contained on this website is accurate and up-to-date, this cannot be guaranteed and we reserve the right to change any information on this website at any time, and without prior notice. by using our website you agree to our terms and conditions

4 for 3 tapas offer

4 for 3 thai tapas applies when dining in the restaurants only, cannot be used in conjunction with any other offer or discount, and the cheapest tapas is free

available every open day, before 5pm, and every thursday evening at mango portswood excluding december

lunch for less

dine in only. valid monday-friday until 5pm. cannot be used in conjunction with any other discount. substitutions not available

not valid on bank holidays, graduation dates, or where bigger bookings are requested to choose from the party menus

20% off food after 9pm

dine in only. advance booking essential and the offer must be selected at the time of booking. order must be in the kitchen by 9:45 pm. only applicable on tables of up to six people. cannot be used in conjunction with any other offer or discount. food must be ordered as one round, and will be delivered to the table when ready

available thursday, friday & saturday after 9pm

happy hour cocktails

cannot be used in conjunction with any other offer or discount. drinks must be the same, ordered at same time, and will be delivered to the table when ready. cannot be used in conjunction with any other offer or discount

available every open day before 7pm and after 9.30pm

£10 off your next visit voucher

dine in only. one voucher per table. voucher can only be redeemed against a bill with a minimum spend of £30. valid sunday-thursday. cannot be used in conjunction with any other discount. food must be ordered as one round, and will be delivered to the table when ready. vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender. vouchers cannot be replaced if lost, forgotten or stolen. voucher must be physically given in exchange for discount.

available select promotional dates

20% off your next visit valentine's voucher

dine in only. one voucher per six people. voucher can only be redeemed against a bill with a minimum spend of £30. valid sunday-thursday. cannot be used in conjunction with any other discount. vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender. vouchers cannot be replaced if lost, forgotten or stolen. voucher must be physically given in exchange for discount.

partners

partnership offers are subject to change and mango reserves the right to amend these without notice. one proof of membership is required per four guests to receive partnership discount, excludes saturday nights after 5pm, cannot be used in conjunction with any other offer, excludes set menus and already discounted drinks packages including bottomless brunch. partnership offers will not be valid on the following dates in december 2023: 2nd, 8th, 9th, 15th, 16th, 22nd, 23rd and 31st, december 2024: 6th, 7th, 13th, 14th, 20th, 21st, 31st